Adam Yee Workflow diagnostic
Adam YeeSingapore / MY

For businesses of five to a hundred people

Start with one process.

Take one process you already resent. Eight questions will tell you which failure pattern it has, where the hours are going, and what fixing it involves.

No form. No email address. No call.
The diagnosis runs in your browser. Your answers never leave it unless you decide to send them to me.

Read three worked examples instead
Live diagnosticUnstructured intake

Choose a path

Where is work getting lost?

Choose one kind of work. Then answer eight questions about that path only.

Choose the work you want to diagnose

Your choice stays in this browser. You can switch paths and start again.

1 Where does the work arrive?
2 How many people touch one case before it is finished?
3 Does anyone re-type information that already exists somewhere else?
4 Where does the master record live?
5 What happens when a case is unusual?
6 How does someone know it is their turn to act?
7 How long does a normal case make someone wait?
8 Roughly how many of these cases run in a week?
1 Where do enquiries reach you?
2 How long does the first reply usually take?
3 How many ask questions you already answer elsewhere?
4 When do you know an enquiry is worth pursuing?
5 What do you need before preparing a quote?
6 How are serious enquiries selected for human attention?
7 What happens when somebody goes quiet?
8 Roughly how many enquiries arrive each week?

0 of 8 answered.